Netpower IT Solutions AS · Service desk
One place to report it, and the case becomes ours
One call or one email to us, and we take it from there, whoever the fault actually sits with.
Open 08–16 on weekdays · First, second and third line in one · Staffed from Norway · 24/7 on-call service on request
Sound familiar?
You report a fault, and then the waiting starts: the case is passed on, you explain yourself again, and nobody says who owns it. Our service desk is first, second and third line in one. Whoever picks up the phone can actually solve the problem, and cases that need a specialist go straight to one.
A good fit if you …
- Are tired of explaining the same case twice
- Use several IT suppliers and nobody pulls the threads together
- Need help outside normal office hours as well
What you get
One way in for every IT question, and someone who holds the case until it is closed.
- The person who answers can solve it — the service desk is first, second and third line in one.
- You explain yourself only once — cases that need specialists go straight to them.
- One point of contact for all your IT suppliers — if the fault sits with the internet provider, the line-of-business system or the print service, we chase it.
- You report once and stay informed — we pull the threads together until the case is closed.
How it works
How to reach us
Most enquiries reach us by phone or email. You can also raise a case through a web form, whichever suits you better.
- Phone
- Web form
When we are open
The service desk is open 08–16 on weekdays. If your organisation needs longer opening hours, we agree them. We also run an on-call service that is available around the clock.
- 08–16 on weekdays
- Longer opening hours by agreement
- On-call service on request – read about 24/7 support →
A single point of contact
We can be your only point of contact towards every IT supplier you use, including the ones we did not deliver ourselves.
- We chase the supplier who owns the fault
- You avoid coordinating between them
- We keep you informed until everything works
Why Netpower IT Solutions?
An alternative to the large providers: small, dedicated teams that work closely with you the whole way.
Staffed from Norway
The service desk sits in Norway and is staffed by our own people. Nobody transfers you to another country or another company.
People you can phone
You reach someone who knows both your environment and the suppliers around it. You get a name, not just a case number.
ISO 27001 and ISO 9001
Netpower IT Solutions AS is certified to ISO/IEC 27001 (information security) and ISO 9001 (quality), and follows Norwegian law and regulation.
Roots back to 1995
Netpower IT Group has delivered software and IT operations to Norwegian organisations since 1995. We will still be here next year.
What customers ask first
“Do we get help around the clock, or only in office hours?”
The service desk is open 08–16 on weekdays. If you need longer opening hours we agree them, and our on-call service is available around the clock for those who need it.
“What happens to cases you cannot solve straight away?”
They go straight to our specialists. The service desk is first, second and third line in one, so you are never passed around and asked to explain it again.
“Who follows up when the fault sits somewhere else?”
We do. If the fault sits with the internet provider, the line-of-business system or the print service, we are the ones chasing it until the case is closed.
Other IT operations services
Managed systems · Netpower Alltid Oppdatert · Managed network · IT consultants · 24/7 Support · IT as a Service · Terms and SLA
Next step
Would one number to call help?
An operations review maps who supports what today, where cases get stuck, and what should be gathered in one place. No obligation, and you keep the overview.